by exprosearch Admin September 10, 2017 8 min read3 Comments
The Business Processing Outsourcing or BPO and Call Center Companies are still dominating as the top companies that offer an all year round hiring which is making a huge impact to the Philippine economy and to all Filipinos that are looking for a stable job with high salary compensation and incentives.
There are a lot of new high school and college graduates that are taking on call center agents roles as there is a high demand of employment. Almost in every capital cities including Manila, Cebu, Bacolod, Cagayan De Oro, Iloilo, etc. you can find more call centers growing in more locations which also contributes to the its progress.
Here are the top BPO companies in the Philippines with highest compensation for long term employees. The list below is referenced from Payscale.com which shows the yearly average salary for all employees from agent to non-agent roles.
|Company||Yearly Average Salary Range|
|Sutherland Global Services Inc.||PHP 119,195 – PHP 3,020,121|
|Teletech||PHP 189,375 – PHP 2,979,879|
|Sitel Corporation||PHP 171.58 – PHP 1,996,577|
|Teleperformance||PHP 122,554 – PHP 1,880,407|
|Convergys Corporation||PHP 194,589 – PHP 1,813,590|
|Accenture||PHP 182,801 – PHP 946,873|
|Concentrix Corporation||PHP 181,714 – PHP 814,447|
Updated: 9 Sep 2017
Sutherland is a Global provider of world class innovative, analytics-driven business solutions and services. Sutherland is a highly competitive company with a focus on employee engagement and meeting the organizations overall KPI’s and daily sales goals. This promoted unlimited earning potential for the employees with a work/family balance.
Employees have the ability to tap into an unlimited amount of commission earning per month based on their overall customer satisfaction surveyed scores. Sutherland is a good company to work for with the ability to grow and focus on building a career.
Here are the average salary statistics for Sutherland Global Services Inc referenced from Payscale.com
|Sutherland Global Services Inc. Median Salary by Job|
|Customer Service Representative (CSR)||PHP 245,432|
|Call Center Agent||PHP 204,000|
|Technical Consultant||PHP 311,538|
|Director of Operations||PHP 3,900,000|
|Data Analyst||PHP 185,806|
|Sutherland Global Services Inc. Median Salary by Years Experience|
|Less than 1 year||PHP 156,000|
|1-4 years||PHP 236,960|
|5-9 years||PHP 444,000|
|10-19 years||PHP 1,500,000|
TeleTech Holdings, Inc., is a global business provider of customer experience, engagement and growth solution. It headquarters is in Englewood, Colorado, United States. This Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, the company partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. Recently, a Canada-based customer experience provider, Atelka, will become part of TeleTech’s Customer Management Services (CMS) segment.
The company as a whole is servicing over 80 countries. It has 43,500 employees. While in the Philippine operations alone, the company attained its previous goal of 15,000 employees and now targeting 25,000.
Here are the average salary statistics for Teletech Holdings Inc referenced from Payscale.com
|Teletech Median Salary by Job|
|Customer Service Representative (CSR)||PHP 204,000|
|Quality Assurance (QA) Specialist||PHP 240,000|
|Technical Support Specialist||PHP 248,000|
|Technical Support Representative||PHP 167,100|
|Teletech Median Salary by Years Experience|
|Less than 1 year||PHP 240,000|
|1-4 years||PHP 222,025|
|5-9 years||PHP 380,000|
|10-19 years||PHP 1,890,000|
Sitel is a company of Acticall Sitel Group and collaborates with global brands to help deliver customer experiences. Sitel is one of the world’s leading outsourcing providers of customer experience management. With over 30 years of industry-leading experience, Sitel’s 75,100 associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.
On 21 September 2015, Sitel announced it had been acquired by Acticall Group. On 9 March 2017, one year and a half after the acquisition, the newly created Acticall – Sitel Group announced it had successfully combined Sitel’s 30 years of experience, global platform and their client base with Acticall’s entrepreneurial success and digital vision.
Advantages of applying for Sitel is their renowned Sitel Academy which is a capability-building program launched to help fresh graduates and newbies in the BPO industries. The program provides a free 10-day contact center training for students and interested individuals who want to grow their career in the business process outsourcing (BPO) industry primarily providing globally competitive customer service support.
Sitel Academy programs are also offered to local schools and local government units to help individuals acquire employable skills. You can also apply via Exprosearch Recruitment, we are partnered with Sitel and have exclusive priority lane for anyone who wants to start an application in their academy.
Here are the average salary statistics for Sitel Corporation referenced from Payscale.com
|Sitel Corporation Median Salary by Job|
|Customer Service Representative (CSR)||PHP 182,986|
|Operations Manager||PHP 781,285|
|Learning Specialist||PHP 150,084|
|Director of Operations||PHP 1,128,000|
|Sitel Corporation Median Salary by Years Experience|
|Less than 1 year||PHP 237,287|
|1-4 years||PHP 209,829|
|5-9 years||PHP 282,000|
|10-19 years||PHP 901,695|
Teleperformance is a multinational company headquartered in France. The company specialises in outsourced omnichannel customer experience management. Teleperformance connects with their client’s customers by providing a range of services such as customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other services ensuring the customers of a positive feedback of their client’s brand.
Teleperformance Philippines in the year 1996 and has grown up to 40,000 people employed in the country and operates more than 29,600 workstations in 18 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
For Teleperformance locations in the Philippines, check it here.
Here are the average salary statistics for Teleperformance Philippines referenced from Payscale.com
|Teleperformance Median Salary by Job|
|Customer Service Representative (CSR)||PHP 182,613|
|Call Center Agent||PHP 173,300|
|Call Center Representative||PHP 180,000|
|Technical Support Representative||PHP 198,000|
|Customer Service Trainer, Call Center||PHP 324,000|
|Senior Customer Service Representative (CSR)||PHP 244,168|
|Operations Supervisor||PHP 288,000|
|Operations Team Leader||PHP 303,000|
|Database Administrator (DBA)||PHP 390,000|
|Operations Manager||PHP 521,379|
|Vice President (VP), Operations||PHP 3,420,000|
|Teleperformance Median Salary by Years Experience|
|Less than 1 year||PHP 180,000|
|1-4 years||PHP 217,398|
|5-9 years||PHP 369,489|
|10-19 years||PHP 660,000|
Convergysis a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. The company’s clients are mostly in the field communications, financial services, technology, and employee-care market. They provide management consulting services, outsourced billing, customer care and employee care, and transaction management software.
For Convergys locations in the Philippines, check it here.
Here are the average salary statistics for Convergys Corporations Philippines referenced from Payscale.com
|Convergys Corporation Median Salary by Job|
|Customer Service Representative (CSR)||PHP 219,462|
|Technical Support Representative||PHP 239,987|
|Operations Team Leader||PHP 455,604|
|Sr. Operations Manager||PHP 1,863,326|
|Senior Customer Service Representative (CSR)||PHP 278,148|
|Customer Service Trainer, Call Center||PHP 443,676|
|Call Center Agent||PHP 234,000|
|Customer Service Team Leader||PHP 438,000|
|Customer Service Associate||PHP 204,000|
|Workforce Management Analyst||PHP 465,594|
|Technical Support Specialist||PHP 259,200|
|Human Resources (HR) Assistant||PHP 212,620|
|Human Resources Information Systems Analyst (HRIS)||PHP 527,653|
|Operations Manager||PHP 1,255,700|
|Recruiting Coordinator||PHP 247,200|
|Convergys Corporation Median Salary by Years Experience|
|Less than 1 year||PHP 219,751|
|1-4 years||PHP 237,925|
|5-9 years||PHP 325,927|
|10-19 years||PHP 420,000|
Accenture is a global professional services company and provides strategy, consulting, digital, technology and operations services. Its headquarters is in Dublin, Ireland, since 1 September 2009.
The company has employed about 50,000+ in the Philippines alone. They have a multitude of positions from IT, Engineers, Consultants, Analyst, CSR’s & TSR’s roles. Here are the average salary statistics for Accenture Philippines referenced from Payscale.com
|Accenture Median Salary by Job|
|Data Analyst||PHP 193,899|
|Customer Service Representative (CSR)||PHP 238,408|
|Software Engineer||PHP 369,967|
|Accounting Associate||PHP 212,249|
|Senior Software Engineer||PHP 570,000|
|Associate Software Engineer||PHP 258,690|
|Lead Software Engineer||PHP 815,178|
|Accounting Assistant||PHP 180,000|
|Operations Team Leader||PHP 420,000|
|Service Delivery Manager||PHP 1,190,000|
|Software Developer||PHP 540,000|
|Call Center Agent||PHP 180,000|
|Project Manager, Information Technology (IT)||PHP 2,904,000|
|Accounts Payable Analyst||PHP 360,720|
|Financial Analyst||PHP 475,000|
|Contract Analyst||PHP 324,000|
|Human Resources (HR) Associate||PHP 216,000|
|Data Processor||PHP 190,500|
|Salesforce Developer||PHP 697,200|
|Senior Project Manager, IT||PHP 2,097,684|
|Senior Business Analyst||PHP 481,200|
|Collections Specialist||PHP 367,300|
|Collections Representative||PHP 367,059|
|SAP Consultant||PHP 330,000|
|Operations Supervisor||PHP 347,586|
|General Accountant||PHP 360,000|
|Sr. Test / Quality Assurance (QA) Engineer, (Computer Software)||PHP 534,034|
|Operations Support Specialist||PHP 900,000|
|Customer Service Associate||PHP 300,000|
|Technical Support Representative||PHP 254,400|
|Workforce Management Analyst||PHP 360,000|
|Accounts Receivable Specialist||PHP 236,400|
|Research Associate (Unspecified Type)||PHP 186,000|
|Team Leader, IT||PHP 826,331|
|Information Technology (IT) Consultant||PHP 252,000|
|Accounts Payable Processor||PHP 166,200|
|Information Technology (IT) Manager||PHP 1,119,643|
|Team Lead, Operations||PHP 402,000|
|Software Engineer / Developer / Programmer||PHP 347,000|
|SAP Basis Administrator||PHP 750,000|
|Project Manager, (Unspecified Type / General)||PHP 1,360,000|
|Billing Analyst||PHP 204,600|
|Median Salary by Years Experience|
|Less than 1 year||PHP 237,287|
|1-4 years||PHP 248,695|
|5-9 years||PHP 485,606|
|10-19 years||PHP 1,169,231|
|20 years or more||PHP 1,305,600|
Concentrix a business services company, is a subsidiary of SYNNEX Corporation (NYSE: SNX)since 2006. Its parent, SYNNEX sits at number 198 on the Fortune 500 listing. Concentrix is headquartered in Fremont, CA. Concentrix provides service in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics, Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism.
On Aug. 2, 2016 — SYNNEX Corporation, a leading business process services company, announced the completion of the acquisition of The Minacs Group Pte, which will be integrated into its Concentrix business segment. The new combined Concentrix organization will have more than 90,000 Concentrix staff providing services in over 40 languages from 125 delivery centers across six continents.
Here is a short video introduction of Concentrix services.
Here are the average salary statistics for Concentrix Corporations Philippines referenced from Payscale.com
|Concentrix Corporation Median Salary by Job|
|Customer Service Representative (CSR)||PHP 224,654|
|Customer Service Trainer, Call Center||PHP 360,000|
|Call Center Agent||PHP 216,000|
|Quality Analyst||PHP 246,000|
|Senior Customer Service Representative (CSR)||PHP 252,000|
|Business Process / Management Consultant||PHP 702,000|
|Graphic Designer||PHP 120,120|
|Operations Manager||PHP 990,000|
|Senior Business Analyst||PHP 301,200|
|Customer Care Specialist||PHP 212,400|
|Customer Support Representative||PHP 178,182|
|Technical Support Specialist||PHP 183,000|
|Sr. Test / Quality Assurance (QA) Engineer, (Computer Software)||PHP 406,500|
|Concentrix Corporation Median Salary by Years Experience|
|Less than 1 year||PHP 204,000|
|1-4 years||PHP 235,592|
|5-9 years||PHP 282,850|
|10-19 years||PHP 854,586|
There are many other high paying BPO companies in the Philippines that are continually expanding and attracting top talent as well you can find them on the Payscale.com list. If you are planning to apply in the BPO industry, consider these top performing companies. The point of this article is to show you that being loyal to the BPO companies that you work for will have its perks in the long run specially when you become an Expro status of having more than 10 years of working experience.
If you are interested in applying in these companies but lack in knowledge on how to pass their job process, feel free to apply first in Exprosearch and attend our Free 1 Day Training to get you up to speed and get you hired as soon as possible.
Now your turn, what are your thought on this? Do you think another company should deserve to be listed here? Feel free to comment your reviews below👇
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