Guides On How To Become A Call Center Agent

Fundamentals of a Call Center Agent.

1.) Computer Skills

• You need to be knowledgeable about computers (windows environment).
• Typing with both hands and most of your fingers are typing while listening and talking.

2.) Education

• Read and write English proficiently.
• At least second year in college without back subjects.
• Able to speak English without a heavy accent.

3.) Flexibility

• The ability to work difficult hours (at the start).
• The ability to work a very controlled work schedule.
• Start at a certain time break a certain time for x minutes, end work at a certain time.
• Be available for extra hours or shifts with little notice.
• Ability to work at your desk sitting down for extended periods of time (up to 4 hours).
• Ability to deal with challenging customers and not take it personally (every hour of your shift.)

4.) Call Center Jobs for New Hires

5.) Preperation for the Interview

• Look neat and professional.
• Don’t bring family or friends to the interview.
• Turn off your mobile – nothing is more important than getting this job.
• Say “please”, “excuse me”, “thank you”, “I appreciate your time”.
• Bring a pen.
• Bring your resume in an envelope if you can (it will stay nicer that way).
• Smile – Look and act enthusiastic.
• Bring a story, about you and what you have done and how you have helped other people.
• Know something about the company you are applying to. What do they do, make, sell, service review them on the internet.
• Show interest about the company and they will show interest in you.

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