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Ever wondered how AI can boost your customer service? Well, you're in the right place. In this article, we'll explore OpenAI ChatGPT, an AI tool that's transforming customer service.

In this article, we’ll tell you all about the best practices for writing scripts and show you examples scenarios.

In this article, you will get an overview of the various roles, duties, and responsibilities of a call center agent. We will also look over the specific skills required for these careers and examine how the process works for a call center company.

The best way to get hired as a call center agent from the comfort of your home is to apply for jobs online. Make a plan where you want to apply first before spending money and time travelling to job interviews.

There is another form of vocal test used in screening candidates in the BPO recruitment process and an increasing number of call center companies are transferring to the SVAR test, mainly due to the lower cost associated per test and easier to conduct since it is also available as a mobile app. So what exactly is SVAR

The saying ‘Early bird gets the worm’, right?

Well, not all of us are like worms nor do we care to catch them. Sadly, in the world of jobseekers and the BPO companies that’s more than willing to hire you, squeeze all of the ideas out of you and then fire you the second someone is better comes along, most business process are carried out in the morning.

Working at a call center is a rewarding experience with plenty of opportunity for social interaction – together with your friends in addition to with people on the other end of the phone line. Most call center jobs offer convenient hours, tons of benefits and a high-tech workplace that’s comfortable and secure. As well

Below are top 8 of highly effective call center job interview tips, originally posted in our Instagram account curated to benefit job seekers applying in the BPO industry. Tip 1 – First Impressions always count! In the first 30 seconds of meeting someone new, they will have already formed a decision on what they think

If you are going for an interview as a prospective employee then you should do some research. Read the job description and requirements carefully. Browse the web site to see how the organization presents itself. Search for news items and comments about the company on news sites and blogs.

A guide for graduating students in high school or colleges seeking to get hired in the Philippines Call Center Business Process Outsourcing industry. If you are new and have no clue on what to expect, this article can serve as a reference for first timers and also those who continually to fail the job process.

In recruiting, most call centres will run some type of interview process where they’ll ask a bunch of candidates to come along and be examined and be interviewed all at the same time. Sometimes call centres are inclined to recruit groups of agents at a time, as it’s more economical approach to do so.

A lot of call centers still employ Versant in their recruitment application process. So what exactly is Versant and how does it work? According to the website of the company that gave birth to Versant, it is an application that is designed to measure the ability of a non-native speaker of English to speak in English.