Guides On How To Become A Call Center Agent Part 2

by exprosearch Admin December 15, 2016 2 min read

Guides On How To Become A Call Center Agent Part 2

What to expect now if you have the job.

1.) What your employer will want from you.

  • Be reliable (shift wise).
  • Be conscientious.
  • Follow process and procedures.
  • Show empathy and care to the customers.
  • Accepting of feedback from Supervisors.
  • Put in your time sheets on time.
  • Don’t steal time.
  • Don’t lie.
  • Be nice.

2.) What will your job be like on training?

  • You may receive some language training (depending on company requirements).
  • Secondly, you will be trained on the product or service.
  • Lastly, you will receive system training.
  • Training in most cases is 1-4 weeks (you should get paid for this training time – make sure you ask before you start).
  • You will probably be tested throughout training, know the material study it at home.
  • Show up every day – you can’t miss a day of training.

3.) What will your job will be like after training.

  • You will be assigned to a supervisor.
  • Your supervisor will have 10-30 other people reporting to them.
  • Various members of your team will have a range of experience.
  • Ask your Supervisor who is the best performing person on the team.
  • Sit beside the best performers every day. You can learn a lot from these people.
  • You will get a shift schedule that will tell you what days and times you will have to work.
  • You probably won’t like the days or times (don’t worry, they change often and because you are going to be really good, you will get a better selection next time).
  • You will get a desk to sit at. Chances are it won’t be the same desk every day.
  • Don’t bring stuff.
  • You will get a headset.
  • Most companies provide a cafeteria with fridges and microwaves to keep and heat your food.
  • Lunch and dinner will cost a lot move to purchase your lunch then if you bring it from home.
  • Bring lots of water.

4.) What will be your job be like on the phone?

You will probably be nervous and forget some of what you learned in training. Don’t worry its normal it will come back. (This is why sitting beside the experienced agent is so helpful).

  • Take your time especially listen to what customer is asking repeat back what they have asked. This will help you understand the question and give the customer comfort that you know what they are looking for.
  • Talk to your Supervisor. Make sure he or she knows where you are and how you are doing. Ask for help and be positive.

5.) So what’s in it for you?

  • A good number of bonuses and incentives.
  • Great opportunity to learn about different companies and processes.
  • Faster promotions (especially growing companies)
  • Many different career choices (supervisor, training quality, Reporting, Forecasting, Scheduling, IT, Business Development, etc.)
  • Rapid opportunity to earn money if you are willing to work hard and learn.
exprosearch Admin
exprosearch Admin

Active Blogger, Digital Marketing Specialist, Website/Graphics Designer, Shopify Theme Developer, Forex/ASX Stock Trader. Connect with me on LinkedIn

Leave a comment

Comments will be approved before showing up.

Also in Job Search

10 Best Online Jobs For Students in the Philippines
10 Best Online Jobs For Students in the Philippines

by Reynaldo Patino March 30, 2024 8 min read

Looking for the best online jobs for students? Check out our top picks for in-demand and high-paying opportunities to earn extra income.
Legit App To Earn Money in Philippines
Legit App To Earn Money in Philippines

by Reynaldo Patino January 01, 2024 20 min read

Discover legit apps to earn cash in the Philippines! Click to uncover top-rated, user-friendly options for easy, secure income. Start your money-making journey now!
10 Essential Work From Home Tips for Maximum Productivity
10 Essential Work From Home Tips for Maximum Productivity

by Reynaldo Patino November 05, 2023 26 min read

This guide is all about helping you with that. We're going to talk about 10 important tips that will make you better at working from home. These tips will help you have a nice place to work, manage your time well, and find a balance between work and everything else.