Don’t Take The Versant English Exam Until You Have Read This…

by exprosearch Admin January 15, 2017 1 Comment

Don’t Take The Versant English Exam Until You Have Read This…

A lot of call centers still employ Versant in their recruitment application process. So what exactly is Versant and how does it work? According to the website of the company that gave birth to Versant, it is an application that is designed to measure the ability of a non-native speaker of English to speak in English.
But how true is it?
I have lost count of the number of times I have taken Versant, but I don’t remember failing it for at least once. As a matter of fact, I did not find it difficult at all. In my opinion, Versant is a (stupid) piece of machine pretending to understand human speech for the fact that it does not recognize the insightfulness and intelligence of the person who is taking it. Just imagine, a machine or a robot determines your fate whether you’re going to be hired or be given a thank-you slip stating you are welcome to re-apply after a month or so. Even the recruiters know the loopholes of Versant, but it seems their eyes are closed to these loopholes and inadequacies. They (and I would like to include myself too since I am a former recruiter) are mandated to use Versant despite being in doubt of its credibility to assess human speech.
I compare the mechanism of Versant to that of a videoke machine. I am not a good singer, but I can get a score of 100 on Videoke, I just need to follow some guidelines.
  1. Sing loud
  2. Avoid dead air during the time I should be singing.
In the case of Versant, a taker has to bear in mind the following guidelines:
  1. Speak loud enough
  2. Avoid dead air
  3. Avoid stuttering
  4. Avoid fillers such as “uhms” and “ahh”

Versant has six parts (Part A to F).

Part A is reading.

You will be instructed to read sentences included in the piece of paper given to you at the start of the test. The voice will tell you to read sentence 1, 10, 2, and 5 for instance; but even if you don’t read the sentences you are asked to read, it doesn’t matter. What matters is you read something loud and there is no dead air.

Part B is repeat

You just have to repeat the sentences you heard the voice say. Even if you don’t understand what has been spoken, it doesn’t really matter. Still say something in a way that you don’t sound unsure of what you are saying. Even if you say, “I’m sorry I don’t understand what you said because it was too fast.” is fine for as long as you follow the correct intonation and you don’t sound doubtful of your answer.

Part C is providing simple answer to the question

For example, the voice says, “Andrew is thirsty, will he grab melon juice or an apple pie?” Even if your answer is “apple pie,” it doesn’t matter. Just make sure that you sound affirmative and you answer promptly. But of course it is better if you answer it truthfully and correctly.

Part D is arranging the jumbled sentence

For example, “Robert believes / the difficult exam/ that he will pass.” should be arranged to “Robert believes that he will pass the difficult exam.” Again here it doesn’t matter if you are able to arrange the jumbled sentence correctly. Even if you say “Robert believes the difficult exam that he will pass.” in a manner that it sounds like it is the sentence itself, it is absolutely fine. In fact, even if you say a totally different sentence, it is OK.

Part E and F require longer answers as they are timed

They are 30 seconds and 40 seconds respectively. Part E is story retelling and Part F is open question. The goal is not to be able to retell the story in 30 seconds or to answer the open question in 40 seconds but to consume the time allotted to answer.

One of my friends told me that when he took the Versant at one of the biggest call centers in Mandaluyong, the recruiter instructed him to just “pray” Our Father Who Art in Heaven. The prayer itself won’t grant you a sure pass, but since it is a memorized text, you will not likely commit dead air, stuttering, and fillers. You can also recite it loud enough.

The problem, however, is if the recruiter intervenes in the Versant. Everything is recorded so your response can be listened to by the recruiter especially if there are only a few people applying for that job. The recruiter will have sufficient time to listen to your recording.

Think of your own creative way to be spontaneous. For instance, instead of saying “My family went on a picnic.” say, “My mother, father, brother, sister, and I went on a picnic.” Or instead of saying, “He works on weekdays” say, “He works on Monday, Tuesday, Wednesday, Thursday, and Friday.” I label that strategy “listing.”

There are plenty of strategies that you can use in a way that you don’t appear cheating. Moreover, you can always have a pen and paper handy to help you remember the information that you heard. Ask your recruiter if you can.

Apparently, Versant has a gauge similar to that of an electrocardiogram. A flat line results from dead air and you need to speak loud in order to maintain loudness that is above the passing decibel. No one knows, however, how loud is loud; but just make it loud to be sure. Don’t mind others who are taking it simultaneously with you. Meanwhile, stuttering and fillers will make the line stagger which is not in the normal pattern of speech which is smooth.
“I will went to the party tomorrow.” is something acceptable to Versant since it does not engage in the grammatical accuracy of the speaker.
My versant score
Article originally appeared in
exprosearch Admin
exprosearch Admin

Active Blogger, Social Media Marketing Specialist, Website/Graphics Designer, Shopify Theme Developer, Forex/ASX Stock Trader. Connect with me on LinkedIn

1 Response

Leonardo Jimenez
Leonardo Jimenez

November 08, 2018

Thanks for this helpful article. Hopefully I can pass the versant test.

Leave a comment

Comments will be approved before showing up.

Also in Job Search

How to Stand Out in Your Email to an Employer
How to Stand Out in Your Email to an Employer

by Daniela McVicker April 11, 2019

Isn’t it crazy how something as simple as an email can really help you land the job of your dreams? This is your initial chance to show your future employer that you are dedicated, excited, smart and willing to work hard if given the opportunity to work for their company.
Read More
Nine Ways to Improve Your Time Management
Nine Ways to Improve Your Time Management

by exprosearch Admin October 21, 2018

It may sound simplistic to say so, but most work-related productivity problems arise from poor time management. In a world of constant distractions, managing time has become an even greater challenge. Changing work habits takes time, but the benefits are real. Improved productivity, higher quality work and less stress...
Read More
Top Call Center Facebook Groups To Find Jobs
Top Call Center Facebook Groups To Find Jobs

by exprosearch Admin April 24, 2018

The best way to get hired as a call center agent from the comfort of your home is to apply for jobs online. Make a plan where you want to apply first before spending money and time travelling to job interviews.
Read More